Cancellation Policy

SESSIONS

In-person or Online Healing or mentorship Appointments

I am dedicated to providing a supportive space to help my clients and the wider community. I want to make the most of our time together, so each session is a special opportunity just for you. When cancellations happen without enough notice, they affect not only you but also others who might need my services.

Please let me know if you can’t make it to your appointment. Please give me more than 48 hours’ notice by phone, email, or voicemail, or rescheduling through the booking system.

If you cancel less than 48 hours in advance or miss your scheduled session without giving prior notice, you will be charged my late cancellation fee.

Late cancellation fee: You will be charged the full appointment fee—NO REFUNDS for prepaid sessions.

I have a straightforward cancellation and no-show policy to keep things running smoothly. A No-Show occurs when someone misses their appointment without letting me know. A late cancellation happens when an appointment is cancelled with less than 48 hours notice.

If you are less than 20 minutes late to your appointment, you will lose some of the session time. If you are more than 20 minutes late, the session will be cancelled, and you will be responsible for the late cancellation fee.

I understand that unforeseen circumstances may arise, so I allow for one exception in the case of illness or emergencies. However, it is essential to note that work obligations do not qualify as emergencies according to this policy.

If you feel unwell or need to cancel in less than 24 hours, please provide a doctor’s note or try rescheduling your session within 3 business days to avoid the late cancellation fee. If you can’t find a time to reschedule within that window, no worries! Remember to provide a doctor’s note to exempt you from the fee.

LIVE EVENTS

Online or In-person Workshops, Classes & Courses

1. Honor Confidentiality — You are welcome (and encouraged) to share your own experiences in the “live events” with others. Still, you agree not to share anything other course members have shared unless you have their permission. This agreement fosters a safe environment that encourages you and others to share freely.
2. Participate by Video Conference—All “live events” will be conducted using video conferencing (Zoom) to support an engaging learning environment. Please ensure you have a fast, reliable internet connection and a functioning video camera. It is also important to be in a quiet environment free from distractions.
3. Keep Course Material for Personal Use — Many development hours went into creating my “live events” and its associated materials. Please do not copy or share this material without the expressed written permission of Jennifer Malisauskas.
4. Recording Sessions Not Permitted—Audio, video, and screen recordings of “live events” are not allowed. Jennifer Malisauskas will record the “live events”, and these recordings will be available to download exclusively for course participants for at least one month after the course. Sharing these recordings with individuals outside the course is not permitted.
5. Refund Policy:
   • All “live event” purchases are FINAL. NO REFUNDS.
   • Due to the nature of these “live events,” I cannot offer refunds for cancellations. If you cancel up to one month before the “live event” starts, I will provide you with a credit toward a future “live event,” minus a 15% administrative fee.
   • Suppose you become ill or accidentally injured at any time before the “live events” begin. In that case, I will issue you a credit toward a future event or online class, again minus a 15% administrative fee.
   • Please note that no credits will be offered once the “live event” has started.

**Disclaimer:** Sacred Shadow Work (Jennifer Malisauskas) and all information in my courses or one-on-one sessions are not substitutes for allopathic medicine. If you have a health concern, you should always consult a physician. Sacred Shadow Work (Jennifer Malisauskas) and the content of any course or one-on-one session do not diagnose, treat, or prescribe medications, nor do I make claims for healing or health results. This information should be considered personal opinion only. The creators, makers, and teachers of these courses and sessions accept no responsibility or liability for any injury, loss, or damage incurred, directly or indirectly, due to any reliance on the information and materials presented in these courses or sessions. They cannot provide any warranty regarding the information’s accuracy or completeness.

I thank you for understanding.